Prescribe more
profitably

Helix Health is pharmacy-focused eCommerce consultancy powered by a patient consultation and prescription management platform.

Refills
Progress
Support
Consultations
Clinical Status

Software and Services for selling medication online

The UK's best-converting patient journey

↑ HIGHER RETENTION
+22% LTV
◎ NEW PRODUCT LAUNCH
1 hour

SYNC's consultation and one-step checkout convert up to 38% higher than a generic pharmacy funnel, and every step is auditable.

Based anecdotal test data, 2026.

Photo ID Pay
Patient
Email address
jordan.chen@domain.com
First name
Jordan
Last name
Chen
Clinical
Service
Weight management
Height
178 cm
Weight
94 kg
Delivery postcode
SE1 7QD
Mounjaro 2.5mg — 4 weekly pens£179.00
Sharps bin — Included£0.00
Subtotal£179.00
Clinical reviewFree
Tracked delivery£4.95
Total£183.95
Send to prescriber

Reviewed by a GPhC-registered prescriber

Two ways to work with Helix

We can support your pharmacy with the design, build and growth or you can licence our software directly.

Full-stack services

Most pharmacies

Helix employs a team of +25 website design, build and growth experts to take your Pharmacy from start up to multi million pound turnover.

Websites

Premium website design for headless or existing content management systems to maximise conversion.

Consultations

New patient registration, consultations and checkout.

Retention

Our email marketing and retention team help you maximise your patient's customer lifetime value.

Growth

If you've got paid growth budgets, we help you invest in SEO, paid social and paid search growth.

SYNC, the platform

Software only

SYNC is the complete operating system for selling mediation and managing patients online. It covers the full customer journey from consultation through to prescribing and dispensing.

Full Prescription Management

Prescribing, dispensing and repeats on one record, wired to the couriers and the payment stack.

+50 Integrations

Connect the software, services and channels you already run onto that patient management system.

top center;
Platform

SYNC lets your patients access care anytime, anywhere

Weight managementContraceptionSkin healthMen's healthWomen's healthHair loss

2 minute consultations

Quiz-style online consultations available instantly, no appointment or video call needed in most cases.

Prescribing and pharmacy in one

Our qualified in-house clinicians prescribe treatment, our licensed pharmacy dispenses it.

24 hour delivery

Medications delivered nationwide, directly to your customers' doors in discreet packaging.

Aftercare for every patient

Ongoing clinical support and reordering guidance throughout their journey.

Dedicated customer support

Expert patient guidance through phone, live chat, and email, with clinician access when needed.

AB tested consultation forms

Every consultation flow is continuously tested and refined, so more visits turn into completed treatment plans.

Compliant by default and clinical to the core.

SYNC's prescribing engine and identity, clinical and fulfilment APIs give teams the machinery to launch a regulated pharmacy without building it twice.

See SYNC
IDENTITY
Photo ID✓ Matched
Liveness check✓ Passed
Age & address✓ Verified

Identity, settled up front

Photo ID, liveness and age checks run before a basket exists, so unverified consultations never reach prescribers.

PRESCRIBING
Mounjaro 2.5mg28 days
InteractionsNone found
Clinical reviewP. Raman
Sign & issue

Clinical sign-off is on the record

Every issue is reviewed by a GPhC-registered prescriber, with the interaction check and decision stored against the patient.

FULFILMENT
Picked09:41
Checked09:52
Labelled10:04
Royal Mail T24AB0293114GB

Auditable dispensing

Pick, check, label and despatch each carry a timestamp and an operator, ready for inspection.

Helix is with your patients every step of the way.

From your first consultation to your top up order, our solutions are on hand for every patient interaction.

  • GPhC-registered pharmacists available for every order
  • Message your patients any time
  • Change, pause or cancel your plan through our account portal
  • Repeat prescriptions handled without delay
Of course, let me take a look
I have some questions about my prescription.
Sure, I can help with that.

Our partners

The Independent Pharmacy
Dispensing

The Independent Pharmacy

Registered dispensing at scale, so clinical fulfilment is live from day one rather than year one.

Superco
Ecommerce

Superco

Storefront strategy and build. The conversion work behind every Helix Health launch.

Apostle
Email marketing

Apostle

Lifecycle and retention programmes built for regulated categories and repeat prescriptions.

Recharge
Subscriptions & payments

Recharge

Recurring billing and subscription management for treatment plans that run for months, not minutes.

Operators

Farah Kabir

Farah Kabir

Managing director

Founder, health tech operator and adviser. Built and scaled HANX, a D2C sexual and reproductive health brand, after six years at Goldman Sachs. Advises on strategy at Saïd Business School and Female Founders Rise.

Tom Mucklow

Tom Mucklow

Sales director

Founder of Superco, the London Shopify Plus agency, and a Shopify Platinum Partner. Fifteen years building technology and direct-to-consumer businesses, from Addressy and GBG Loqate to his own brands. Angel investor in consumer brands and the tech behind them.

Tom Carew

Tom Carew

Technology director

Fifteen years as a management consultant delivering systems for commodities supply chains, then a decade shipping direct-to-consumer platforms as founder of Superco, a Shopify Platinum Partner.

Andy Boysan

Andy Boysan

Clinical director

Co-founder and superintendent pharmacist at The Independent Pharmacy, one of the UK's leading online pharmacies, which he has run for over a decade. Bath-trained, with fifteen years across community and multiple pharmacy before that. Signs off every clinical pathway before it goes live.

Andy Rouse

Andy Rouse

Experience director

User experience and design leader with more than fifteen years shaping strategy, teams and customer journeys for international brands. Held creative director roles at Marks R5 and Marks, an SGSco company, working on accounts including Mondelez and Unilever. Trained at University of the Arts London.